M13win Privacy Policy — Personal Data Protection for Malaysian Users
Your privacy is our priority. This page details how m13win collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
This policy complies with applicable data protection requirements in Malaysia. Last updated: 2026.
Privacy Policy Contents
- Information We Collect
- How Your Data Is Used
- Cookies & Tracking
- Storage & Security
- Sharing with Third Parties
- User Rights & Contact Us
1. Information We Collect
Account & Personal Information
During registration, m13win collects basic personal information such as your full name, date of birth, national identification number (MyKad), email address, mobile number, and residential address in Malaysia. This information is required for identity verification, transaction processing, and compliance with applicable legal requirements.
For account verification (KYC), you may be asked to upload a copy of your MyKad or other supporting documents. These documents are stored securely and can only be accessed by authorised personnel.
Technical & Device Data
When you use the m13win platform, our systems automatically log technical information including your IP address, browser type, device type, operating system, access time, and pages visited. This information is used to detect suspicious activity, improve platform performance, and ensure a smooth user experience.
Payment details such as bank account numbers or eWallet information used for deposits and withdrawals are also recorded to facilitate transaction processing in Malaysian Ringgit (MYR). m13win does not store credit card details directly.
2. How We Use Your Information
M13win collects data only for clearly defined and limited purposes. Your information will not be used for any other purpose without your prior consent.
- Account Management: Processing user registration, identity verification, and account management.
- Transaction Processing: Verify deposits, process withdrawals, and maintain transaction records in MYR.
- Platform Security: Detect and prevent fraud, hacking, or illegal activity that violates our terms of use.
- Service Communications: Sending important notices related to your account, policy changes, or transactions that require your attention.
- Platform Improvements: Analyse aggregated usage patterns to improve the functionality, design, and speed of the m13win platform.
- Legal Compliance: Meeting reporting obligations and compliance requirements set by relevant regulatory bodies in Malaysia.
3. Cookies & Tracking Technologies
What Cookies Are Used?
M13win uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit a website.
- Session Cookies: Keeping you logged in during active sessions and saving temporary settings.
- Preference Cookies: Saving your language preference, display settings, and personal preferences.
- Analytics Cookies: Collecting anonymised usage data to help us understand how users interact with the platform.
User Cookie Controls
You have control over the cookies accepted by your browser. Most web browsers allow you to view, manage, block, or delete cookies through your browser settings.
Please note that blocking all cookies may affect certain features of the m13win platform, including your ability to stay logged in or save your preferences. The use of third-party cookies for advertising purposes is subject to the respective providers' privacy policies.
M13win does not use cookies to sell or share your personal data with external advertisers.
4. Data Storage, Security & Sharing
All m13win user data is stored on secure servers protected by industry-standard encryption. Access to this data is restricted to personnel with a legitimate business need only.
M13win applies appropriate technical and administrative security measures to protect your data from unauthorised access, disclosure, alteration, or destruction — including the use of encryption protocols during data transmission.
Sharing with Third Parties
M13win does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data may be shared only in the following limited circumstances:
- Authorised payment processors for handling MYR deposit and withdrawal transactions.
- Technical service providers supporting platform operations, bound by confidentiality agreements.
- Regulatory authorities or law enforcement agencies when required under Malaysian law.
- In the event of a merger, acquisition, or business asset transfer, with prior notice given to users.
Data Retention Period
Your personal data is retained for as long as your account remains active. Following account closure, certain records may be kept for a period required under Malaysian law for compliance and financial audit purposes — typically between five and seven years, depending on the type of record.
5. User Rights, Policy Changes & Contact Us
Your Rights Over Personal Data
As a registered m13win user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request corrections to inaccurate or incomplete information via your account settings or support email.
- Right to Erasure: Request the deletion of your personal data, subject to applicable legal retention requirements.
- Right to Object: Object to the processing of your data for direct marketing purposes.
- Right to Withdraw Consent: Withdraw consent for data processing that relies on your consent, without affecting the validity of any processing carried out prior to withdrawal.
Policy Changes & Contact Us
M13win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The latest version will be published on this page with a clear revision date.
Users are encouraged to review this page periodically. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.
For any enquiries, data rights requests, or privacy-related complaints, please reach out to our team:
Email: [email protected]
We aim to respond to all privacy enquiries within three business days.